{"id":13,"date":"2025-08-19T11:22:51","date_gmt":"2025-08-19T11:22:51","guid":{"rendered":"https:\/\/jolieboxa.com\/?page_id=13"},"modified":"2025-09-12T08:22:19","modified_gmt":"2025-09-12T08:22:19","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/jolieboxa.com\/?page_id=13","title":{"rendered":"Shipping Returns Policy"},"content":{"rendered":"\t\t
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At JolieBoxa, we want your experience with us to be smooth and worry-free. Here\u2019s everything you need to know about how we ship and handle returns.<\/div>\n
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\ud83d\udce6 Shipping Policy<\/div>\n
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We currently ship across Canada, the USA, and international destinations.<\/div>\n
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Depending on the volume and urgency of your order, we offer flexible shipping methods:<\/div>\n
\u2022Ocean Freight \u2013 for large-volume orders<\/div>\n
\u2022Delivery timeline: 45\u201360 business days<\/div>\n
\u2022Cost-effective and ideal for bulk shipments<\/div>\n
\u2022Air Cargo Economy \u2013 for medium-volume orders<\/div>\n
\u2022Delivery timeline: 7\u201310 business days<\/div>\n
\u2022Air Cargo Express \u2013 for urgent orders<\/div>\n
\u2022Delivery timeline: 4\u20135 business days<\/div>\n
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We\u2019ll always help you choose the best option that balances time and cost for your needs.<\/div>\n
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Once your order has been shipped, you\u2019ll receive tracking information (if available).<\/div>\n
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\u26a0\ufe0f Please note: JolieBoxa is not responsible for delays caused by third-party couriers, customs, weather, or other circumstances beyond our control.<\/div>\n
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\ud83d\udd04 Returns & Exchanges<\/div>\n
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Because our products are often custom-made and personalized, we generally do not accept returns or exchanges.<\/div>\n
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However, we want you to be happy with your order! If you receive:<\/div>\n
\u2022A product with a manufacturing defect, or<\/div>\n
\u2022A product that is different from what was approved in your quotation\/design,<\/div>\n
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please contact us within 7 business days of delivery, and we\u2019ll work with you to make it right.<\/div>\n
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\ud83d\udcb3 Refunds<\/div>\n
\u2022Refunds are issued only for confirmed defective products or errors on our end.<\/div>\n
\u2022Refunds (if approved) will be processed to your original payment method within 7\u201310 business days.<\/div>\n
\u2022Shipping fees are non-refundable.<\/div>\n
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\ud83d\udccc Important Notes<\/div>\n
\u2022Colour shades may vary slightly due to printing processes, paper texture, or screen display differences. This does not qualify as a defect.<\/div>\n
\u2022Customers are responsible for reviewing and approving design proofs before production begins. JolieBoxa is not liable for errors in artwork (such as spelling mistakes, logo resolution, or placement) if approved by the customer.<\/div>\n
\u2022Risk of loss or damage passes to the customer once the order is handed over to the courier or freight forwarder.<\/div>\n
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\ud83d\udcac Need Help?<\/div>\n
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If you have any concerns about your order, please contact us at:<\/div>\n
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\ud83d\udce7 info@jolieboxa.com<\/div>\n
We\u2019ll be glad to assist you.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n
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    \n\t\t\t <\/ul>\n <\/div> \n","protected":false},"excerpt":{"rendered":"

    At JolieBoxa, we want your experience with us to be smooth and worry-free. Here\u2019s everything you need to know about how we ship and handle returns. \u00a0 \u2e3b \u00a0 \ud83d\udce6 Shipping Policy \u00a0 We currently ship across Canada, the USA, and international destinations. \u00a0 Depending on the volume and urgency of your order, we offer […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jolieboxa.com\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jolieboxa.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jolieboxa.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jolieboxa.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jolieboxa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":4,"href":"https:\/\/jolieboxa.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":7732,"href":"https:\/\/jolieboxa.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/7732"}],"wp:attachment":[{"href":"https:\/\/jolieboxa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}