Frequently asked questions from our support
What kind of packaging do you offer?
We offer a wide range of sustainable and customizable packaging, including boxes, bags, labels, stickers, and food-safe packaging for bakeries, cafés, restaurants, weddings, and events.
Can I customize my packaging?
Yes! We offer custom printing, Pantone colour matching, and premium finishes to make your packaging unique to your brand.
What materials do you use?
We use eco-friendly and recyclable paper materials, along with food-safe and FSC-certified options. We are committed to sustainability without compromising quality.
Do you ship across Canada and the USA?
Yes, we ship across Canada and the United States. Shipping costs and timelines depend on your location and order size.
What is your minimum order quantity (MOQ)?
Our MOQ varies depending on the product type. For standard packaging, we usually start at 100–200 pieces, while custom printing may require a higher quantity.
How long does it take to receive my order?
Standard ready-to-ship products are usually delivered within 7–10 business days by air cargo. Custom orders may take 3–6 weeks, depending on design, printing, and order volume. We recommend ocean freight for volume metric orders that will be economical and it usually takes upto 60 days.
Do you accept returns or exchanges?
Since packaging is highly customized, we generally do not accept returns. However, if there is a manufacturing defect or printing error on our end, we will work with you to resolve the issue.
Can I get a sample before placing a bulk order?
Yes, we can provide samples at an additional cost so you can confirm quality and finishes before committing to a larger order.
How can I request a quote?
You can simply fill out our Contact/Quotation Form on the website, and our team will get back to you within 24–48 hours.